EGUIDE:
In this e-guide, read more about the issues that IT leaders are grappling with, and what efforts are being made to plug the talent gap. Plus, learn how one company has successfully transformed its HR operations using cloud-based software.
EZINE:
In this week's Computer Weekly, we find out how Rentokil Initial is using digital innovations to improve the age-old task of pest control. Leading experts offer a 15-point plan to improve diversity and inclusion in IT. And with all the excitement around ChatGPT, we ask whether business is ready to use the AI chatbot. Read the issue now.
CASE STUDY:
This case study explains how Virgin Media, a leading provider of broadband, TV, mobile phone and home phone services in the UK, was able to realize significant workforce gains with a cloud-based learning and performance management system.
RESOURCE CENTER:
Attending one of the jam-packed IBM developerWorks Live! briefings will shorten your learning curve, and improve the quality and results of your most difficult software projects. Keep up-to-speed on the latest trends in the industry by signing up now for some of the most powerful briefings.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
WHITE PAPER:
This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
