ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
WHITE PAPER:
According to a recent study, nearly half of all US businesses currently have, or are considering, recurring revenue-based offerings. This white paper provides key implementation and infrastructure tips to help you find success with your recurring revenue initiative.
EGUIDE:
In this expert e-guide, learn what you need to know about aligning business process management (BPM) with application architecture, and how to ensure you get the most business value from new technologies and tools.
WHITE PAPER:
In this brief two page white paper, you will discover a new appliance exploiting in memory computing capabilities offered by HP and SAP. Find out how this innovative approach enables you to rapidly analyze greater volumes of data and accelerate access to the right information.
CASE STUDY:
In this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system.
WEBCAST:
From choosing the right visualization to using space and colors wisely, this resource is your one-stop shop to learning your dashboard essentials.
WHITE PAPER:
Access this white paper about a complimentary system that can help boost your ROI for PeopleSoft Enterprise by controlling your most mission critical business processes.
